Complete Guide to Conflict Resolution in the WorkPlace / Edition 1

by Marick F. Masters

Overview

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict

* diagnostic tools for measuring it

* techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.

About the Author: Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

Product Details

ISBN-13:	2900814406297
Publisher:	AMACOM
Publication date:	05/28/2002
Edition description:	New Edition
Pages:	368
Product dimensions:	6.00(w) x 1.25(h) x 9.00(d)

About the Author

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

Table of Contents

Acknowledgements

Introduction

Part I: A Systems Model of Workplace Conflict
Chapter 1: Resolving Workplace Conflict: An Overview
Chapter 2: Diagnosing and Measuring Conflict

Part II: Negotiating Approaches to Conflict Resolution
Chapter 3: The Essentials of Negotiation
Chapter 4: Employee Involvement
Chapter 5: The Union Partnership

Part III: Third Party Dispute Resolution
Chapter 6: Facilitative Techniques
Chapter 7: Mediation
Chapter 8: Arbitration
Chapter 9: Potpourri

Part IV: Special Topics
Chapter 10: Workplace Violence
Chapter 11: Conflict Resolution and EEO
Chapter 12: International Comparisons

Part V: Design, Implementation, and Development
Chapter 13: Design the Conflict Resolution Systems
Chapter 14: Implementation Model
Chapter 15: Employee CR Development

Part VI: Conclusion
Chapter 16: Summary Points and Master Checklists

Exercises
Cases
Sources
Notes
References
Index