Comparative Performance Measurement

by Elaine Morley, Scott Bryant, Harry P. Hatry

Overview

Comparative Performance Measurement is a step-by-step guide to using comparative performance measurement (CPM) to improve management, operations, budgeting, and policymaking of an agency or function, and to communicate an agency's successes and remaining challenges.

Product Details

ISBN-13:	9780877667001
Publisher:	Rowman & Littlefield Publishers, Inc.
Publication date:	03/01/2001
Series:	Urban Institute Press
Edition description:	New Edition
Pages:	124
Product dimensions:	11.00(w) x 8.50(h) x (d)

Table of Contents

	List of Exhibits	ix
	Preface	xi
1.	What Is CPM, and Why Is It Important?	1
2.	Types and Examples of CPM Efforts	9
3.	Determining the Scope of the CPM Effort	31
4.	Preparing for Data Collection: How to Define Indicators in Measurable Terms	43
5.	Collecting Data for Comparison	51
6.	Analyzing Comparative Performance Information	61
7.	Reporting CPM Information	77
8.	Using Comparative Performance Information	91
	References	99
	Additional Readings	103
	Index	105
	About the Authors	111

Editorial Reviews

Presents a method for measuring the performance of public agencies against similar agencies. The guide explains how to determine the scope of a comparative performance measurement effort, how to select data that measurable and meaningful, and how to develop data instruments and procedures to maximize the useful data collected. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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