Command Center Handbook: Proactive IT Monitoring: Protecting Business Value Through Operational Excellence

by Abdul A Jaludi

Overview

The federal government does not have an exclusive on technology failures. Healthcare.gov technology issues were glaringly obvious but how do you catch the not so obvious: Problems customers see which you know nothing about?

High churn rates, unacceptable levels of poor client experience or below industry average profit margins may point to technology as the cause of or having a contributing role.

An optimized proactive command center can help improve your customers experience by fixing issues before they become visible to the customer and preventing poor code or untested applications from going into production, where they will do more harm than good.

Product Details

BN ID:	2940148279495
Publisher:	Milford Press
Publication date:	01/15/2014
Sold by:	Barnes & Noble
Format:	eBook
Pages:	168
File size:	274 KB

About the Author

Abdul A Jaludi is the co-founder, President & Chief Executive Officer of TAG-MC, a command center services company.

Abdul is an expert in IT infrastructure and business command centers. He is also the author of The Art of Process Improvement and was the winner of a global innovation contest looking for the best idea for the future of banking.

Abdul has 28 years’ experience with command centers. His contributions include helping establish one of the most efficient mainframe banking environments in the world. His accomplishments include department, function, process, and tool innovation and optimization.

Abdul has performed numerous command center audits to identify and correct reasons for customer dissatisfaction, improve service delivery and to reduce expenses. His work includes a full review of monitoring, overnight batch processing, incident alert notification, change, incident and problem management, and customer-service reports.