Cognitive Work Analysis: Coping with Complexity / Edition 1 available in Hardcover, Paperback, eBook
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Cognitive Work Analysis: Coping with Complexity / Edition 1
- ISBN-10:
- 0754670260
- ISBN-13:
- 9780754670261
- Pub. Date:
- 12/05/2008
- Publisher:
- Taylor & Francis
- ISBN-10:
- 0754670260
- ISBN-13:
- 9780754670261
- Pub. Date:
- 12/05/2008
- Publisher:
- Taylor & Francis
![Cognitive Work Analysis: Coping with Complexity / Edition 1](http://vs-images.bn-web.com/static/redesign/srcs/images/grey-box.png?v11.12.4)
Cognitive Work Analysis: Coping with Complexity / Edition 1
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Overview
Product Details
ISBN-13: | 9780754670261 |
---|---|
Publisher: | Taylor & Francis |
Publication date: | 12/05/2008 |
Series: | Human Factors in Defence |
Edition description: | 1 |
Pages: | 298 |
Product dimensions: | 6.20(w) x 9.30(h) x 1.00(d) |
About the Author
Table of Contents
List of Figures ix
List of Contents xv
Acknowledgements xvii
About the Authors xix
Commonly Used Analysis Acronyms and Initialisms xxiii
Commonly Used Military Acronyms and Initialisms xxv
Glossary xxvii
Chapter 1 Introduction 1
Why CWA for Command and Control? 2
Structure of the Book 4
Chapter 2 It's a Complex World 7
Introduction 7
Complexity 7
Command and Control C2 9
What Makes CWA Different From Other Human Factors Methods? 10
The Framework 16
Framework for Conducting CWA 19
Work Domain Analysis 19
Control Task Analysis 27
Strategies Analysis 31
Social Organisation and Cooperation Analysis 33
Worker Competencies Analysis 35
Chapter Summary 38
Chapter 3 Interaction Design 41
Chapter Introduction 41
Interface Design or Interaction Design? 42
Interface Design Principles 43
Developing Displays 51
Grouping Displays 52
Physical and Functional Interfaces 54
Metaphoric References 56
When Mental Models are Incorrect 58
Standardise Approaches 59
What are We Designing? - A Case Study for Military Planning 60
Chapter Summary 65
Chapter 4 Application of CWA in Familiar Domains 69
Chapter Introduction 69
An iPod 69
Introduction 69
The Analysis 72
Work Domain Analysis 72
Control Task Analysis 76
Strategies Analysis 78
Conclusions 81
Chapter Summary 82
Chapter 5 Applications of CWA in a Complex World 83
Chapter Introduction 83
Design - CWA of Rotary Wing Military Mission Planning System 83
Data Collection 86
Analysis Results 87
Conclusions 98
Evaluation - Using Work Domain Analysis to Evaluate the Impact of Digitisation on Command and Control 100
Method 103
Results 106
Conclusions 109
Chapter Summary 109
Chapter 6 Using CWA to Design for Dynamic Allocation of Function 111
Chapter Introduction 111
CWA of the Sensor to Effecter Paradigm 111
The Domain 112
The Analysis 113
Conclusions 128
Design for the Sensor to Effecter System 129
Chapter Summary 153
Chapter 7 Designing Interfaces Using CWA 155
Chapter Introduction 155
New Warfare 156
Effects Based Operations (EBO) 156
The Comprehensive Approach 158
Synthesising CWA and EBO 159
Benefits of This Type of Representation 161
A Contemporary Planning Approach 162
Development of Visualisation Ideas 168
The Synthesis of EBO and CWA 168
Display Ideas 169
Experiments 171
Phase 1 Interpretation of Existing Displays 171
Phase 2 Ease of Generation and Usability of Displays 181
Experimental Conclusions 192
Chapter Summary 194
Chapter 8 Development of a CWA Software Tool 197
Introduction 197
Why Do We Need a Software Tool? 197
What Should the Tool Do, and How Should It Do It? 197
The Benefits of the Tool 200
Using the Tool 200
Analysis Information 201
Phase 1 Work Domain Analysis (WDA) 202
Phase 2 Control Task Analysis (ConTA) 205
Phase 3 Course of Action / Strategies Analysis (StrA) 209
Phase 4 Social Organisation and Cooperation Analysis (SOCA) 212
Phase 5 Worker Competencies Analysis 215
Compilation 216
Summary 216
Chapter Summary 218
Chapter 9 Does the Tool Make the CWA Process any Quicker or Easier? 219
Chapter Introduction 219
CWA of an Armoured Battlegroup in the Quick Attack 219
The Analysis 223
Conclusions 231
Chapter Summary 233
Chapter 10 Conclusions 235
Is CWA Useful for the Analysis, Development and Evaluation of 'Command and Control' Systems? 236
Can It Cope with Complexity and Different Units of Analysis (Artefacts to Dynamic Systems)? 236
What Are the Limits of CWA? 237
Developments and Directions for Future Work 238
Linking the Phases 240
Extending CWA 242
Closing Remarks 246
Appendix: Can it be Taught? 247
Bibliography 255
Index 265