Code Switching: How to Talk So Men Will Listen

by Audrey Nelson Ph.D., Claire Damken Brown Ph.D.

Overview

Mars and Venus head to work...

Day-to-day, face-to-face workplace communication between men and women is often dysfunctional because each gender employs different speech pat­terns. When careers and paychecks are on the line, clear communication is crucial-from the mailroom to the boardroom. Code Switching explains what to say, how to say it, how to be taken seriously, and how to act while speaking with the opposite sex for maximum effectiveness in the workplace. Included are:

•How men and women manage conversation, and the value of "chitchat" prior to a meeting.

•How men use language to impart information and women use language to build or indicate rela­tionship.

•How men use e-mail to emphasize control while women use it to share and build rapport.

•How women can use language to build their credibility.

•How humor is used as a power play, to build ter­ritory, or to exclude others.

•How gender talk creates and shapes work rela­tionships.

Product Details

ISBN-13:	9781101133606
Publisher:	DK
Publication date:	09/01/2009
Sold by:	Penguin Group
Format:	eBook
Pages:	336
File size:	711 KB

About the Author

Claire Damken Brown, Ph.D., founder and president of Damken Brown, is a speaker, consultant, author, and senior manager who works on gender issues in the workplace, mentoring, and harassment. Audrey Nelson, Ph.D. is a communication consultant, author, head of a corporate communication company, and former professor.

Table of Contents

1 From the Playground to the Boardroom 1

2 Women in the Social Maintenance Department 19

3 Getting Down to Business 37

4 Is Anyone listening? 53

5 The Mechanics of Gender Communication 67

6 A Talent for a Technical Age 79

7 It's What You Don't Say That Means a Lot 93

8 Are You Wearing That? 115

9 Fight Fair and Get What's Yours 127

10 Ask for What You Deserve 145

11 Managing the Office Bully 159

12 Workplace Humor 175

13 Don't Wear Your Heart on Your Sleeve 189

14 Keep Your Hands to Yourself 201

15 Cupid at the Office 219

16 Leading the Way Up the Corporate Ladder 229

17 Stand Up and Deliver 245

18 Power Networking and Mentoring 257

19 Making Career Conquests 271

20 Cracking the Gender Communication Code 285

Resources 295

Index 303