Coalescent Management of Diverse Operations

by Terry Eade

Overview

This book outlines a very effective system to bring an organization with many diverse activities into a cohesive team all working together. It uses broad expectation statements under which individual departments can use to plan and implement improvements that will benefit their joint customers. It also utilizes an annual rating system completed by the end-users to provide feedback on the levels of service provided in each component of that service. Although this process is equally applicable in private sector organizations, it is most effective in managing public sector organizations where customer care is sometimes less responsive.

The five general expectations advanced are a call for those departments in an organization to be innovative and proactive; responsive and flexible; efficient and cost-effective; Informative and analytical; as well as capable and committed. The system also provides information on how to utilize an annual rating system that will provide feedback from the customer on all the services provided. The book also addresses how these components of the system can be combined to motivate departmental managers to become a vital part of the system and further enlist the support of all members of their team.

Product Details

BN ID:	2940163345786
Publisher:	Terry Eade
Publication date:	09/25/2019
Sold by:	Smashwords
Format:	eBook
File size:	201 KB

About the Author

Dr. Eade has a BA in economics from Central Washington University, an MBA in business administration from the University of Utah, and a PhD in higher education econometrics from the University of Washington. His professional career has included being an Air Force Squadron Commander, a Chief Fiscal Officer, a college Vice President, and the Commandant of a leadership academy. He has taught college classes in both management and finance. As a management consultant he trained managers and was a keynote speaker at various conventions. Dr. Eade is also an experienced poker player, a snowbird, a golfer, a motorcycle rider, and an author.