Coaching for Peak Employee Performance: A Practical Guide to Supporting Employee Development / Edition 1

by Bill Foster, Karen R. Seeker

Overview

Managers and supervisors need to sharpen their coaching skills if they want their employees to achieve high performance. This guidebook details what those in charge can do to develop their staff and help them meet, and even exceed, organizational expectations.

Product Details

ISBN-13:	9780787951139
Publisher:	Wiley
Publication date:	06/10/1999
Series:	Management Skills Series
Pages:	128
Product dimensions:	7.05(w) x 10.24(h) x 1.18(d)

About the Author

BILL FOSTER, Managing Director of the Publications Division for Richard Chang Associates, Inc., is a practicing manager and trainer with over twelve years of experience in helping others perform better. With a strong background in leadership development, customer service, and selling skills, he has worked with organizations in more than thirty countries. KAREN R. SEEKER, a Senior Consultant for Richard Chang Associates, Inc., is highly skilled in the areas of performance improvement, process management, reengineering, and strategic planning. For over twelve years she has led numerous commercial, government, and academic organizations to improve their performance, specializing in high-tech research and development environments, as well as major corporate providers.

Table of Contents

Introduction.

The Big Picture.

Monitor Employee Performance.

Diagnose Performance Improvement Requirements.

Determine Ways To Improve The Situation.

Share Constructive Feedback.

Create The Right Environment.

Summary.

Appendix: Reproducible Forms and Worksheets.