Closing the Execution Gap: How Great Leaders and Their Companies Get Results / Edition 1

by Richard Lepsinger

Overview

CLOSING THE EXECUTION GAP

Once upon a time strategy was king. Leaders immersed themselves in the matter of planning how best to achieve their company's goals. The subject dominated the attention of senior executives and the writings of consultants and management gurus. Experts of various stripes weighed in on how to put strategic planning processes in place and transform employees at all levels into strategic thinkers.

Naturally, leaders assumed all this strategizing would pay off. And yet, for too many organizations the promised results never came to pass.

Quite simply, they couldn't execute.

Now, the business world has shifted its focus to the consistent delivery of results. If an organization can't execute its plans and initiatives, nothing else matters: not the most solid, well thought-out strategy, not the most innovative business model, not even technological breakthroughs that could transform an industry.

As it turns out, the "conventional wisdom" about what it takes to implement strategy and deliver results isn't all that wise. So what really differentiates the companies that are able to get things done day-to-day and deliver consistent results? The answer is found in the pages of Richard Lepsinger's ground-breaking book, Closing the Execution Gap.

Based on extensive research and years of practical experience, the book outlines five prerequisites for effective execution and five "Bridges" that differentiate companies that do it best. It also describes six "Bridge Builders" leaders at all levels can use to close the execution gap in their company or team and help people get things done. Specifically, it addresses:

• What really gets in the way of getting things done—for individuals, teams and entire companies
• What leaders can do to enhance their organization's ability to close the execution gap and achieve solid business results
• What it takes to consistently execute plans and initiatives at a day-to-day operational level

The book features many case studies of companies that have a track record of effective execution (Hewlett-Packard, Costco, Procter & Gamble) and those who have struggled with closing the gap between creating a vision and delivering results (Dell, American Airlines, GM).

As the business world becomes more competitive and less forgiving, execution matters more than ever. This is a book for the times we live in—and one that for many companies could mean the difference between success and failure.

Product Details

ISBN-13:	9780470531303
Publisher:	Wiley
Publication date:	06/15/2010
Pages:	256
Sales rank:	725,159
Product dimensions:	6.10(w) x 9.00(h) x 1.00(d)

About the Author

THE AUTHOR

Richard Lepsinger is president of OnPoint Consulting and has a twenty-five year track record of success as an organizational consultant and executive. He is the coauthor of three books on leadership including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360o Feedback, and The Art and Science of Competency Models, all published by Jossey-Bass/Pfeiffer.

Find out more about OnPoint Consulting at www.onpointconsultingllc.com

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Table of Contents

List of Figures, Tables, and Exhibits ix

Acknowledgments xiii

About the Author xv

Introduction xvii

Chapter One: Vision Without Execution is Hallucination 1

Yes, There is an Execution Gap—But That’s Only the Tip of the Iceberg! 3

‘‘Conventional Wisdom’’: Maybe Not So Wise! 5

The Five Bridges: Gap-Closers That Make the Difference 8

The Bottom Line 22

Chapter Two: Bridge Builder 1: Translate Strategy into Action 25

First Things First: A Brief Look at Strategic Planning 26

Vision and Standards of Excellence 34

Aligning Projects and Programs with Strategy 38

Action Planning: An Execution Essential 43

The Bottom Line 48

Chapter Three: Bridge Builder 2: Expect Top Performance 51

The Pygmalion Effect: Proof That Expectations Drive Performance 51

Breaking the Cycle 56

The Bottom Line 71

Chapter Four: Bridge Builder 3: Hold People Accountable 73

What is Accountability Anyway? 75

Why We Should Hold People Accountable—and Why We Don’t 78

Assessing Accountability: The Four Levels 82

Why We Make Excuses 86

Accountability Boosters: Managing Accountability in Others 91

The Bottom Line 97

Chapter Five: Bridge Builder 4: Involve the Right People in Making the Right Decisions 99

Beyond the Buzzword: What ‘‘Empowerment’’ Really Means 100

Brain Basics: How Cognitive Systems Impact Judgment and Decision Making 104

So How Can We Make Better Decisions? 111

The Bottom Line 130

Chapter Six: Bridge Builder 5: Facilitate Change Readiness 133

What Top-Performing Companies Do 134

Kicking Old Habits: What Addicts Can Teach Us About Change 141

The Five Levels of Change Readiness 142

Moving on Up: Facilitating Change with Level-Appropriate Strategies 145

Holding Up the Mirror: Understanding the Impact of Leader Behavior 154

The Importance of Change Talk 156

The Bottom Line 165

Chapter Seven: Bridge Builder 6: Increase Coordination and Cooperation 167

Cooperating Versus Competing: The Human Struggle 167

Encouraging and Sustaining Cooperation 172

Disagreement Happens: How to Gain Support and Resolve Conflict 180

The Bottom Line 203

Conclusion: Five Lessons for Leaders 205

Lesson 1: Integrate the Leader and Manager Roles 205

Lesson 2: Clarify Assumptions and Priorities 206

Lesson 3: Make Sure the Right Systems Are in Place 206

Lesson 4: Coordinate and Monitor High-Impact Actions 207

Lesson 5: Get Change Management Right 207

The Bottom Line 208

Appendix: Criteria for Identifying Top-Performing and Less-Successful Companies 211

Notes 213

Index 219