Table of Contents
Preface ix
Acknowledgments xv
Chapter 1 Introduction 1
Themes 1
Case Study: A CFO's Dilemma 3
Chapter 2 Why Are Ethics Critical? 9
What Is the Objective? 9
The Research 10
Stakeholder Approach 14
All Animals Are Equal, but ... 16
A Two-Way Street 18
Uncle Sam 19
Toward a Workable Model 19
Chapter 3 Why "Business" Ethics Is Not Just about Corporations 23
Case Study: The Duke University Lacrosse Scandal 24
20/20 Hindsight 29
The Burden of Expectations 31
Case Study: The United Way 32
A Broad Impact 35
Chapter 4 A Historical Review 39
The Ancient World 40
Greek Citizens' Code 43
Military Codes 44
Cardinal Virtues and Vices 46
Business Ethics in Times Past 47
Timbuktu 48
Case Study: Saint Thomas Aquinas 49
Case Study: Arthur Andersen 50
The Nature of Man 51
Chapter 5 Why Do People Behave Badly? 57
Moral Development 57
Fraud Triangle 58
Propensity 60
Hierarchy of Needs 63
Case Study: Walt Pavlo 64
There but for the Grace of God 67
Broken Windows 69
Rending Moral Fabric 70
Chapter 6 Work Environment and Group Dynamics 73
Social Animals 73
Relative Ethics 75
Social Control Theory 77
Case Study: The Stanford Prison Experiment 78
Elements of Social Bonding 80
Case Study: The Milgram Experiment 83
Power, Authority, and Proximity 85
Positive Peer Pressure 86
Chapter 7 Leadership 89
Tone at the Top 89
Authenticity 91
Case Study: Vaclav Havel 93
Outside Perspectives 97
Case Study: The Smithsonian Institution 97
Leadership Bonding 101
Chapter 8 The Common Element-Trust 105
Prisoners' Dilemma 105
Trust 107
The Cost of Trust 108
Case Study: TheTylenol Poisonings 110
A Well of Goodwill 114
Case Study: Firestone-Ford Tire Recalls 116
Two Approaches 118
Chapter 9 Building an Army of Davids 123
Herding Cats 123
1 Samuel 17 124
Breaking the Chains 125
Basic Principles 126
Evangelize 128
Case Study: Jordan's Furniture 130
Back to Maslow 132
Moral Hazard 134
Causes and Culture 136
Chapter 10 The Positive Power of Peer Pressure 139
The Gentleman at Dinner 139
Belief 141
I Fly SWA 142
Attachment 144
Commitment 145
Involvement 147
In the Trenches 148
Why Are We Doing This? 149
The Whole Picture 150
Chapter 11 How to Develop Leadership 153
Fore! 153
Case Study: Whirlpool and Leadership Development 155
Investing in the Future 159
Emerging Leaders 161
A Bias 163
Chapter 12 The Logic of William of Ockham 165
Law of Parsimony 165
Is It the Means or the Ends? 166
The Whole View 167
All Organizations Are Businesses 168
Case Study: University versus Nation 169
All about Me 173
Case Study: Charles Ponzi and His Scheme 174
Enjoying the Kool-Aid 177
CEO and Trust 179
Feeding the Wolf 181
Index 183
