Table of Contents
Introduction 1
Part I: Getting Started with Business Analysis 5
Chapter 1: Business Analysis in a Nutshell 7
Chapter 2: Breaking Down the Different Levels of Business Analysis 19
Chapter 3: Identifying and Working with Stakeholders 31
Part II: The BA Toolkit: Tools, Terms, and Techniques 51
Chapter 4: Talking about Tools of the Trade 53
Chapter 5: Understanding What Requirements Truly Entail 73
Chapter 6: Hunting for the Right Information, Part 1: The Process 97
Chapter 7: Hunting for the Right Information, Part 2: The Techniques 113
Chapter 8: Uncovering and Analyzing Needs 139
Part III: Selling the Plan and Keeping It on Track 161
Chapter 9: Making the (Business) Case 163
Chapter 10: Creating and Maintaining Scope 185
Chapter 11: Creating Your Work Plan 209
Part IV: Achieving Goals with Business Analysis 235
Chapter 12: Defi ning Solutions, Part 1: Taking a Closer Look at Your Requirements 237
Chapter 13: Defi ning Solutions, Part 2: Choosing the Right Analysis Technique 251
Chapter 14: Verifying and Validating Solutions 283
Chapter 15: Transition: Moving from Planning to Implementing 307
Part V: The Part of Tens 319
Chapter 16: Ten Ways to Keep Your Business Analysis Skills Sharp 321
Chapter 17: Ten Ways to Prepare Yourself for a New Project 329
Chapter 18: Ten Experts Chime In 337
Index 347