Building Total Quality: A guide for management

by T. Conti

Overview

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation

Product Details

ISBN-13:	9780412497803
Publisher:	Springer Netherlands
Publication date:	08/31/1993
Edition description:	1993
Pages:	303
Product dimensions:	6.10(w) x 9.25(h) x 0.36(d)

Table of Contents

1 Quality today.- 2 The total quality model.- 3 The model at work: improvement planning.- 4 Improvement implementation and process management.- 5 Learning to cope with change and continuous improvement: the education process.- 6 The economics of quality.- 7 Assessing company quality: self-assessment, certification and quality awards.- References.

Editorial Reviews

It offers ideas for quality improvement that no management can afford to neglect if it is serious about success. - Quality World; ... a useful contribution to the further development of quality as a business performance improvement process. - Planning Production and Control; I recommend this book for series reading by curious people trying to build and maintain TQM within their company - Manufacturing Engineer

From the Publisher