Building the Successful Veterinary Practice, Programs and Procedures / Edition 1

by Thomas E. Catanzaro

Overview

The second volume of Building the Successful Veterinary Practice shows how to: apply the leadership skills and tools presented in Volume 1 to the veterinary practice of today and tomorrow; integrate leadership into new programs and net producing procedures; create and maintain a successful veterinary practice that will prosper well into the new century.

Using the methods explained in this book, veterinarians can: ensure quality health care delivery; provide adequate remuneration to provider, staff, and facility; and establish a clear community role and market niche.

An extensive appendix provides fiscal tracking systems, nine types of forms and other net enhancing materials which may be used in total or adapted to specific practice needs.

Product Details

ISBN-13:	9780813823997
Publisher:	Wiley
Publication date:	03/16/1998
Series:	Building the Successful Veterinary Practice , #2
Edition description:	Volume 2
Pages:	372
Product dimensions:	7.48(w) x 9.65(h) x 0.79(d)

About the Author

Thomas E. Catanzaro, DVM, MHA, FACHE, and diplomate of the American College of Healthcare Executives, is the first veterinarian to receive board certification from the American College of Healthcare Executives. He has 30 years of experience as a practitioner, a hospital services director for AAHA, and a consultant. Widely published and in demand as a speaker, Catanzaro addresses areas of skill that are not usually included in a veterinarian's formal education.

Table of Contents

Preface; Introduction; The New American Veterinary Practice: Why It Requires as Much Training as Medicine and Surgery; New Clients and Their Bond to the Practice: Getting Them and Ensuring Their Return; Medical Records: Continuity of Care for Pride and Profit; Using the Program-Based Budgeting Process; Establishing a Community Market Niche: Internal Promotion Adds Value to Service; Performance Planning in Lieu of Appraisals: Report Cards Are Dead-Say Thank You Specifically and Often; The Future Is Leadership: Vision and Belief for Tomorrow; Appendices: Internal Practice Promotion Ideas; Recognition Program Inquiry; Sample Medical Record Forms; Veterinary Business Plan Development; Fiscal Report Formats with Sample Budget Format; Chart of Accounts; Charts and Graphs for Fiscal Trends Assessment; Supervisors-Planned Performance System; Telemarketing Scripts.

Editorial Reviews

Reviewer: G. John Benson, DVM, MS (University of Illinois College of Veterinary Medicine)
Description: This book is the second volume of a three-volume work on developing a veterinary practice. It addresses the programs and procedures of the progressive veterinary practice that effective leaders must implement. Included in the text and appendix are charts and forms to aid in fiscal and personnel evaluations for both the leader and the team. Ongoing assessment of strengths and weaknesses is vital to aid in establishing the continuous quality improvement of a practice.
Purpose: The purpose is to apply the leadership skills and tools presented in Volume I (How to lead) to the veterinary practice (What to do). The author's goal is to discuss the new programs and traditional procedures necessary to accomplish quality health care; adequate remuneration for provider, staff, and facility; and establish a clear community role and market niche for the practice.
Audience: The text is written for the practitioner. It is also valuable for students since it provides a thoughtful discussion of the philosophy and attitudes necessary to be successful in current and future veterinary practice.
Features: This book is unique in the veterinary field in that it blends practice philosophy with fiscal and personnel management in an easily understood manner which can be applied to the individual practice. The author draws on his vast experience working with the AAHA and as a consultant to over 1,200 veterinary practices. He provides a comprehensive view of the programs and procedures needed to provide effective management of the veterinary health care team. The text is clearly written and illustrated.
Assessment: This book is a valuable addition to the veterinarian's professional library.

Doody's Review Service

4 Stars! from Doody

This book is the second volume of a three-volume work on developing a veterinary practice. It addresses the programs and procedures of the progressive veterinary practice that effective leaders must implement. Included in the text and appendix are charts and forms to aid in fiscal and personnel evaluations for both the leader and the team. Ongoing assessment of strengths and weaknesses is vital to aid in establishing the continuous quality improvement of a practice. The purpose is to apply the leadership skills and tools presented in Volume I (How to lead) to the veterinary practice (What to do). The author's goal is to discuss the new programs and traditional procedures necessary to accomplish quality health care; adequate remuneration for provider, staff, and facility; and establish a clear community role and market niche for the practice. The text is written for the practitioner. It is also valuable for students since it provides a thoughtful discussion of the philosophy and attitudes necessary to be successful in current and future veterinary practice. This book is unique in the veterinary field in that it blends practice philosophy with fiscal and personnel management in an easily understood manner which can be applied to the individual practice. The author draws on his vast experience working with the AAHA and as a consultant to over 1,200 veterinary practices. He provides a comprehensive view of the programs and procedures needed to provide effective management of the veterinary health care team. The text is clearly written and illustrated. This book is a valuable addition to the veterinarian's professional library.

G. John Benson

The second in a three-volume set applies the leadership skills and tools discussed in the first volume to the veterinary practice of the coming millennium. Topics include the process of getting new clients and bonding them to the practice, medical records, budgeting, ways to establish a community market niche, and performance planning. Appendices include sample medical record forms, budget and fiscal report formats, a chart of accounts, and suggestions for using internal promotion and developing a business plan. No index. Annotation c. by Book News, Inc., Portland, Or.

Booknews