Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain

by Ken Carrig, Patrick Wright

Overview

With over 20 years each of developing and implementing programs that develop people as a source of competitive advantage, the authors of Building Profit through Building People give you tried-and-true, real-life tools and examples to help improve the bottom line by focusing on the vital links between employee, customer, and shareholder/stakeholder satisfaction. This book: reviews the theory of the value-profit chain (VPC), lays out a step-by-step blueprint to link people and profit, demonstrates how to evaluate progress toward goals at critical links in the VPC, gives you tools to build loyalty among your customers and your employees, shows how to share "best practices" among your managers and executives, shows exactly how a strategic HR effort works and can be structured-and how that effort contributes to corporate success.

About the Author:
Ken Carrig is an executive vice president and chief administrative officer of SYSCO Corporation and was global vice president of human resources at Continental Airlines

About the Author:
Patrick M. Wright is Professor of Human Resource Studies and Director of the Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University

Product Details

ISBN-13:	9781586441777
Publisher:	Society For Human Resource Management
Publication date:	09/28/2006
Sold by:	Barnes & Noble
Format:	eBook
Pages:	200
File size:	3 MB

About the Author

Ken Carrig is an executive vice president and chief administrative officer of Sysco Corporation and the author of HR for the 21st Century and HR in Alignment & the Link to Business Results, an educational DVD. He lives in The Woodlands, Texas. Patrick M. Wright is a professor of human resource studies and the director of the Center for Advanced Human Resource Studies at Cornell University. He has published over 40 research articles in journals such as Academy of Management Journal and Strategic Management Journal and is the author of Human Resource Management: Gaining Competitive Advantage and Management of Organizations. He lives in Ithaca, New York.

Table of Contents

Acknowledgements     xi
Introduction     xvii
A Compelling Argument: It's All about People     1
The Value-Profit Chain Redefined     15
Your Customer: A Critical Link in the Value-Profit Model     33
Employee Loyalty and Satisfaction, and the Employer Brand     45
The 5-STAR Model Employer Brand     61
The 5-STAR Management Model     71
Testing the 5-STAR Model     99
Embedding the 5-STAR Model     107
Building Dynamic 5-STAR Capability     117
A Strategic Summons for Human Resources     133
Customer Satisfaction Survey SYSCO     147
Cover Letter for the Work Climate Survey, SYSCO     151
Work Climate Improvement Survey, SYSCO     153
Lesson Outline from Strengthening the Frontline Supervisor Program, SYSCO     167
Some High-Impact Practices and Programs, SYSCO     171
Resources     179
References     183
Index     187

What People are Saying About This

John Hofmeister

There are lessons here for beginners, established professionals and masters of the art of managing and leading people in organizations. (John Hofmeister, president, Shell Oil Company)

Rick Goings

Finally business is getting it ... when you build your people, you build your business. (Rick Goings, Chairman & Chief Executive Officer, Tupperware Corporation)

Randall MacDonald

It is not common to find a book so well structured around real life examples and practical proven tools [that]to help companies and organizations to unleash the full potential of their people. (Randall MacDonald, senior vice president human resources, IBM Corporation)

Wayne F. Cascio

Demonstrate[s] convincingly that the effective management of people is a key driver of business success—with payoffs to employees, customers, and shareholders (Wayne F. Cascio, US Bank term professor of management, University of Colorado, and coauthor of Investing in People )

Dave Ulrich

The book is easy to use, well written, and pragmatic. It shows what can happen when good ideas are implemented by good people. (Dave Ulrich, professor, Ross School of Business, University of Michigan and coauthor, HR Competencies)

Lee Dyer

Every page of this pithy volume crackles with insights and guidelines for managing people in ways that drive better business results while enhancing the quality of working life. (Lee Dyer, professor, human resource studies, Cornell University)

James Heskett

If linking people to profit is your challenge, this is a book for you. Carrig and Wright speak with authority borne out of firsthand, practical knowledge. (James Heskett, coauthor, The Value Profit Chain)

Editorial Reviews

Ken Carrig and Patrick M. Wright emphasize that ... organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage.

HR Magazine

"Emphasizes that . . . organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage." —HR Magazine



"There are lessons here for beginners, established professionals, and masters of the art of managing and leading people in organizations." —John Hofmeister, president, Shell Oil Company



"If linking people to profit is your challenge, this is a book for you." —James Heskett, coauthor, The Value Profit Chain

"Structured around real life examples and practical proven tools to help companies and organizations to unleash the full potential of their people." —J. Randall MacDonald, senior vice president human resources, IBM Corporation

"Every page of this pithy volume crackles with insights and guidelines for managing people in ways that drive better business results while enhancing the quality of working life." —Lee Dyer, professor, human resource studies, Cornell University

"The book is easy to use, well written, and pragmatic. It shows what can happen when good ideas are implemented by good people." —Dave Ulrich, professor, Ross School of Business, University of Michigan, and coauthor, HR Competencies

From the Publisher