Building A HIgh Morale Workplace

by Anne Bruce

Overview

Now translated into 11 languages! This reader-friendly, icon-rich series is must reading for all managers at every level

All managers, whether brand new to their positions or well established in the corporate heirarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.

A workplace environment should be upbeat and inspire superior employee commitment, morale, and performance. Building a High Morale Workplace provides dozens of techniques and examples for making any workplace a community, instead of a corporation. It shows managers how to help employees foster a genuine bond with an employer, turn around a negative workplace, create and sustain a positive attitude, and more.

Product Details

ISBN-13:	9780071415422
Publisher:	McGraw Hill LLC
Publication date:	09/22/2002
Series:	Briefcase Books Series
Sold by:	Barnes & Noble
Format:	eBook
Pages:	180
File size:	1 MB

About the Author

Anne Bruce is a nationally recognized speaker, workshop leader, and author. Her books include Motivating Employees and Leaders­­Start to Finish.

Table of Contents

	Preface	ix
1.	Business on Planet Earth, No Longer as We Know It	1
	Manager's Challenge	2
	Co-Creating a High-Performing Workplace	3
	What Are You Doing to Build Morale?	4
	Five Steps to Create High-Spirited Morale Boosters	6
	Make Your Company More of a Community, Less of a Corporation	10
	How Best-Run Companies Keep Their People Pumped Up	13
	Manager's Checklist for Chapter 1	19
2.	The Effects of Globalization on Morale	20
	But I'm Too Small to Be Global!	21
	Be Fanatical About Fanatically Excited People!	22
	High Morale = Synergy and Growth: The Ogilvy Story	25
	Think Globally, Act Locally	26
	High Morale Is High Morale, Anywhere You Go in the World	27
	It's the Death of Distance and the Birth of Unlimited Opportunity	28
	The Future Is Here and So Are Virtual Teams	28
	Meet Me in Cyberspace	30
	The Glue That Bonds--Human Contact	31
	The Americanization of Globalization	32
	Morale at the Speed of Change	33
	In Fast Times, Employees Don't Need to Be Managed	34
	It's a Time for Managers to Act Swift and Be Brave	35
	Manager's Checklist for Chapter 2	35
3.	Keeping the People Who Keep Your Business in Business	36
	When Poor Retention Bruises Morale	37
	Expect Two to Three Years Max--or Offer Something Better	37
	Tough Managers Fight Back	38
	Taking Care of Talent	38
	Talent Crashes and Burnout	44
	Companies That Lead the Way	45
	Hire the Right People	46
	Attitude--What You See Is What You'll Get	47
	Manager's Checklist for Chapter 3	50
4.	To Boost Morale, Alter the Environment	51
	Love Your People and They'll Love Where They Work	51
	Keep It Interesting--Redesign Jobs	54
	Enrich the Environment with Creative Benefits	58
	Get to the Bottom of What People Need--Ask!	60
	The Most Powerful Way to Improve the Environment--Train Everyone!	61
	What's Good for the Soul Is Good for the Work Environment	63
	Manager's Checklist for Chapter 4	65
5.	Putting the Kibosh on Negativity	66
	Dangers of Not Measuring Employee Morale	66
	Auditing Employee Morale	67
	Top Three Negativity Invaders	70
	Managers' Challenge	81
	Manager's Checklist for Chapter 5	82
6.	The High Price of Low Morale: Six Morale Challenges and Six Toolkits	83
	Solutions for the Six Most Common Morale Problems	84
Manager's Morale Challenge #1	Rumors	85
Manager's Morale Challenge #2	Resistance to Change and Authority	88
Manager's Morale Challenge #3	Whiners and Chronic Complainers	90
Manager's Morale Challenge #4	Personal Problems	92
Manager's Morale Challenge #5	Defensive Attitudes	95
Manager's Morale Challenge #6	Fewer Resources and/or More Demands	97
	Develop Your Tactics for Addressing Morale Challenges	100
	Manager's Checklist for Chapter 6	100
7.	Hard-Core Morale Cases	102
	Managers Who Get It	103
	Banking Can Be Tough on Morale	105
	Law Enforcement--Saving Lives Saves Morale	109
	Managers Must Re-energize Employee Morale in Tough Environments	111
	Manager's Checklist for Chapter 7	113
8.	Employees Want and Need a Manager Who Cares	114
	What Do Employees Want Most?	115
	Get Ready, Get Set, Get Assessing	117
	The Time Is Now to Show You Care	119
	Managers Who Listen to Their Employees Keep Morale Up, Up, Up	120
	Bridging the Gap	121
	Rewards, Recognition, and Praise Are Links to Higher Morale and Performance	121
	Giving Feedback to Employees Builds Morale	124
	Getting Feedback from Employees Builds Morale	127
	Confidence Is Key in Achieving High Morale	129
	The Winning Formula	130
	Manager's Checklist for Chapter 8	131
9.	Winning Back Morale in Emotional Times--What to Do When Tragedy Strikes	132
	Employees' Expectations of Managers Are Higher than Ever	133
	Managers Ask, "How Can I Win Back Employee Morale?"	134
	The Day That Changed the World	136
	People Are the Backbone	137
	Employees Look to Their Leaders When Tragedy Strikes	137
	Fighting Back with Confidence in Emotional Times	139
	The Importance of Crisis Debriefing	140
	Be Ready to Mobilize All Resources	141
	The Human Side of Crisis	143
	When Life Intervenes	143
	Two Kinds of Managers in a Crisis--Which One Are You?	144
	Navigating Toward Survival and Hope	145
	Manager's Checklist for Chapter 9	146
10.	Engendering Hope, Trust, Faith, and Belief in a Better Tomorrow	148
	Managers Hold Hope High	149
	Managers Are the Guardians of Trust	151
	Managers Must Keep the Faith	154
	Managers Must Believe in a Better Tomorrow	156
	Top Companies That Promote High Morale with Hope, Trust, Faith, and Belief	157
	Manager's Checklist for Chapter 10	158
	Index	161