Table of Contents
About the Author xiii
Preface xvii
Acknowledgements xxix
PART I Introduction 1
THE PROBLEM
PART II The Tale of Wind International 21
The Crisis at Wind 23
Analysing the Problems at Wind 45
PART III The Bigger Picture 61
Why the System Fails 63
A Path to Reform and Change 81
THE SOLUTION
PART IV The Steps to Address a Corporate Scandal 103
Step 1 – Understand the Crisis 105
Step 2 – Undertake an Independent Investigation 131
Step 3 – Define a Roadmap to Recovery and Remediation 147
Step 4 – Achieve Criminal and Civil Resolution 173
PART V Institutionalizing Integrity and Good Conduct 191
Step 5 – Strengthen Structures to Prevent, Detect and Respond to Misconduct 193
Step 6 – Reshape the Culture 227
Step 7 – Refocus the Strategy 257
A RECALIBRATED SENSE OF LEADERSHIP
PART VI Concluding Thoughts and Leadership Roadmap 287
References 309
Index 311