Table of Contents
Introduction Benchmarking the Benchmarks Articles An Overview of Benchmarking Literature: Its Strengths and Weaknesses Guest Satisfaction Barometer and Benchmarking: Experiences from Austria A Heuristic Model for Benchmarking SME Hotel and Restaurant Business on the Internet Development Opportunities for a Tourism Benchmarking Tool—The Case of the Tyrol Benchmarking Best Practice in Hotel Front Office: The Western European Experience Managing Quality in Hotel Excelsior Serviced Accommodation, Environmental Performance and Benchmarks Environmental Management Systems for Caribbean Hotels and Resorts: A Case Study of Five Properties in Jamaica Index Reference Notes Included
