Table of Contents
Foreword ix
Prologue: An Unusual Job Interview xi
Chapter 1 Getting the Job and Leaving the Nest 1
Chapter 2 Finding My Groove as a Content Moderator 9
Chapter 3 A Day in the Life of a Content Moderator 19
Chapter 4 A Tale of Two Whistleblowers 35
Chapter 5 Greta Thunberg-The Press Can Call Her Joan of Arc, but You Can't Criticize Her 55
Chapter 6 From Canada to Colombia, Facebook's Interference in Global Elections 65
Chapter 7 Can You Love Your Country without Being a Racist? 83
Chapter 8 Orange Man Bad: Facebook's Guidance to Content Moderators about Trump Statements 99
Chapter 9 Trumphumpers and Feminazis: Facebook's Slanted Approach to Bullying 127
Chapter 10 Facebook in Black and White 137
Chapter 11 Facebook's Treatment of Antifa, Police Officers, and Drug Cartels 147
Chapter 12 Kaitlin Bennett, the AR-15 Girl 157
Chapter 13 Newsworthy Exceptions: How Facebook Gives Exceptions to Its Policies, Including Hate Speech, When It Suits Them 167
Chapter 14 How Facebook Deals with Abortion and the Pro-Choice Movement 181
Chapter 15 Civil War and Boogaloo: What Facebook "Puts in Place" to Prevent Harm 187
Chapter 16 The Fire Brigade: How Facebook Prevents Public Relations Disasters and Shields Accounts from Deletion 199
Chapter 17 The Future of Censorship: Section 230 and the Communication Decency Act 203
Chapter 18 The Civic Audit of Facebook by John Kyl and Covington Law 213
Chapter 19 Human Resources from Hell: Punishment for Exercising My First-Amendment Rights 217
Chapter 20 Preparing for the Main Event 227
Chapter 21 Project Veritas Goes Live 233
Chapter 22 The Media Merry-Go-Round 249
Epilogue: Election Day Problems and Final Thoughts 267
Appendix A Transcripts That Didn't Make the Final Cut 277
Acknowledgments 303
Endnotes 305