Assessing Business Excellence / Edition 2

by Les Porter, Steve Tanner

Overview

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

Product Details

ISBN-13:	9780750655170
Publisher:	Taylor & Francis
Publication date:	12/17/2003
Edition description:	Revised
Pages:	472
Product dimensions:	6.12(w) x 9.19(h) x (d)

Read an Excerpt

The essential route map to business success

Table of Contents

Introducing excellence; A quick guide to the National Quality Awards; The Malcolm Baldrige National Quality Award; The EFQM Excellence Model; The Deming Prize The other major national excellence frameworks; The ISO9000:2000 Quality Management System; How do the models compare?; The models and self-assessment; Building an excellence platform; The excellence hall of fame; Further reading; Appendices; Index.

Editorial Reviews

A total quality assessment manual framing a strategy for business excellence and continuous improvement based on reviewing activities and results. The authors discuss the ISO9000 quality system, The Deming Prize, The Malcolm Baldridge National Quality Award, The European Quality Award, and Benchmarking Awards, using their assessment processes as yardsticks to implementing in-house review techniques. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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