Artificial Intelligence for HR: Use AI to Support and Develop a Successful Workforce

by Ben Eubanks

Overview

Artificial intelligence is changing the world of work. How can HR professionals understand the variety of opportunities AI has created for the HR function and how best to implement these in their organization? This book provides the answers.

From using natural language processing to ensure job adverts are free from bias and gendered language to implementing chatbots to enhance the employee experience, artificial intelligence can add value throughout the work of HR professionals. Artificial Intelligence for HR demonstrates how to leverage this potential and use AI to improve efficiency and develop a talented and productive workforce. Outlining the current technology landscape as well as the latest AI developments, this book ensures that HR professionals fully understand what AI is and what it means for HR in practice.

Alongside coverage of employee engagement and recruitment, this second edition features new material on applications of AI for virtual work, reskilling and data integrity. Packed with practical advice, research and new and updated case studies from global organizations including Uber, IBM and Unilever, the second edition of Artificial Intelligence for HR will equip HR professionals with the knowledge they need to improve people operational efficiencies, and allow AI solutions to become enhancements for driving business success.

Product Details

ISBN-13:	9781398604001
Publisher:	Kogan Page, Ltd.
Publication date:	01/25/2022
Edition description:	2nd ed.
Pages:	272
Product dimensions:	6.10(w) x 9.17(h) x 0.59(d)

About the Author

Ben Eubanks is an HR industry analyst and influencer. He is the Principal Analyst at Lighthouse Research & Advisory where he oversees the development of research, assets and insights to support HR, learning and talent executives. Based in Huntsville, Alabama, he is also the founder of HR community upstartHR, the co-founder of the HRevolution movement and host of the We're Human podcast.

Table of Contents

** Chapter - 01: A snapshot of HR today; ** Chapter - 02: The basics of artificial intelligence; ** Chapter - 03: General AI Applications with HCM; ** Chapter - 04: Core HR and workforce management; ** Chapter - 05: Talent acquisition; ** Chapter - 06: Learning and development; ** Chapter - 07: Talent management; ** Chapter - 08: Challenges of adopting AI technology; ** Chapter - 09: HR skills of the future

Editorial Reviews

"Today's HR leaders must understand technology to thrive in the modern business environment and AI is one of the most transformational technologies of our age. This is often an intimidating reality for HR professionals since many signed up not realizing digital acumen was a top skill for career success. Fortunately, Ben has translated his wealth of experience and expertise into an easy-to-follow handbook. He simplifies the complexity of AI and highlights pragmatic opportunities for every HR function. It's a must-read for any HR professional looking to thrive in today's disruptive environment."

Christopher Lind

"I found Ben's book to be a very useful distillation of a complex and increasingly important area of HR capability and investment. My students, future HR leaders, gained tremendous insight into AI for HR and the facilitating role it will soon play in the best organizations for people. Artificial Intelligence for HR demystifies a complex topic and contextualizes what some regard as just the latest HR fad. It is a well-organized and well-written book worth reading by HR leaders, educators and students. Despite the title, it's really all about people!"

John Haggerty

"The HR landscape has changed dramatically over the last three years. As the "War for Talent" continues to escalate, the value of the business minded, technologically aware HR professional has increased. What's needed are HR professionals who view AI and other technology as an augmentation to HR, giving them the ability to be business consultants versus the more common, reactive HR. Ben's book explores how HR professionals are using new technology to transform their businesses and the industry as a whole. If you are in search of a data-packed, transformational book, I'd encourage you to take the time to dive deep, take notes, and transform your own business with what you learn."

VP Talent Acquisition and Retention at Bureau Veri Trent Cotton

"Ben Eubanks' Artificial Intelligence for HR is a must-read for those involved with human resources. Ben's dedication and passion for HR promotes instrumental success for organizations and leaders alike. This book offers insights into the ever-changing HR environment and navigation through new AI technology while still promoting the evolutionary development of human resource professionals."

Jamie McCall

"Ben does an excellent job helping HR leaders who have historically been trained with deep departmental expertise apply new AI technologies to their domains. More importantly, he helps them transition to strategically addressing the workforce with consumer experiences which earn their loyalty, net promotion, retention, and engagement the same as we experience in our personal lives."

Randy Womack

"In this must-read book, Ben presents the contemporary and very real challenges of Artificial Intelligence (AI) that will change not only how we look at the world of work, but also how we approach what we do in the workplace every day."

Dr. Kim LaFevor

"HR professionals need to understand how their own roles are changing while helping employees to develop and prioritize the skills they will need for the age of disruption, and Ben's take on how we can combine humans and technology paints a bright picture for the future of the HR profession."

Mary Kaylor

"Ben's work fills the gap between awareness and understanding and provides real and practical ideas that can be utilized to drive success through AI technologies in your organization."

Conference Chair for the HR Technology Conference Steve Boese

"Artificial intelligence is the next frontier for HR to conquer, and Ben's book is the first step down that path for HR executives."

Shane York

"Today's experience-driven employer relationship requires a keen focus on the individual. As Ben's book demonstrates, AI technologies are going to help HR leaders personalize the employee experience and creating more human relationships in powerful, scalable ways."

China Gorman

"Ben Eubanks has written a must-read book for all human resource professionals. His insight and knowledge around the challenges of this ever-changing world of technology and artificial intelligence in human resources is one of the best in the industry!"

Kristi Jones

"Artificial intelligence, as outlined in Ben's book, is one of the key ways I see businesses becoming more agile and competitive in the digital age through a mix of automation, augmentation, and personalization."

Kevin M. Yates

"Ben's comprehensive coverage gives a deep look at how AI, automation, and machine learning can revolutionize the way we hire and manage employees today."

Kris Dunn

"Change is inevitable, especially in the world of work. Ben captures both the advent of AI and its potential future in a way that shows how HR and business will evolve. His approach is spot on and makes the future of AI intriguing and not threatening."

Steve Browne

"As always, Ben Eubanks takes a topic as complex as artificial intelligence and presents it in a way that is understandable for people at all levels of technical proficiency. Artificial Intelligence for HR is a must read for any business leader concerned with the impact this emerging technology is, and will, have on the modern workforce."

George LaRocque

"Artificial Intelligence for HR offers a compelling look at how today's cutting-edge technologies can play a role in improving the performance of HR teams for businesses around the world."

Mostafa Azzam

"Ben is a leading expert on how artificial intelligence will impact the employee experience. His book offers a great overview of the technology providers along with the use cases that deliver value to today's business leaders."

Madeline Laurano

"For the last 30 years people have worried about computers and machines taking work away from humans. In reality, these tools have progressively offered greater opportunities for humans to discover and hone new skills thanks to this intelligent automation, and this book sheds light on how the human resources profession benefits from the latest AI-related technological advances."

Riccardo Antonelli

"Ben's thought-provoking book is a must-read for any organization committed to remaining competitive in the new and exciting frontier created by AI."

Jeanne Achille

"Ben's book focuses on how we can blend the best that people bring to the table with the best that machines and algorithms have to offer in an exciting way."

Skip Marshall