An Empowering Approach to Managing Social Service Organizations

by Donna Hardina PhD, Jane Middleton DSW, Salvador Montana MSW, PhD(c), Roger Simpson PhD

Overview

Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization.

This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including:

• Values and ethics
• Organizational structure
• Diverse clientele and access to services
• Barriers to service delivery
• Cultural competency
• Fight for social justice
• Financial resource management
• Evaluating program outcomes
• Control of the external environment

A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

Product Details

ISBN-13:	9780826138163
Publisher:	Springer Publishing Company
Publication date:	08/30/2006
Sold by:	Barnes & Noble
Format:	eBook
Pages:	464
File size:	4 MB

About the Author

Donna Hardina, MSW, PhD, is a Professor in the Department of Social Work Education at California State University-Fresno.

Jane Middleton, DSW, is a professor and chair in the department of social work education at California State University, Fresno. She is president-elect of the California chapter of the National Association of Social Workers. Dr. Middleton serves on numerous community, state, and national boards. She previously held the position of chair of the master's of social work program in the school of social administration at Temple University.

Salvador Montana, MSW, Phd(c), is a lecturer in the department of social work education at California State University, Fresno.

Roger A. Simpson, PhD, is an assistant professor in the department of social work education at California State University, Fresno.

Table of Contents

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Acknowledgements
Preface
SECTION I: INTRODUCTION TO SOCIAL SERVICE ORGANIZATIONS: MODELS, THEORIES, ETHICAL VALUES, AND STRUCTURE

1. Introduction


2. Theories for Organizational Management: Toward the Development of an Empowering Approach


3. Values and Ethics for Management Practice


4. The Structure of Social Service Organizations: Where and How Do People Find Help?

SECTION II: MANAGEMENT SKILLS FOR CREATING AN EMPOWERING ORGANIZATION: INCREASING CONSUMER ACCESS TO SERVICES

5. Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees


6. Program Design: Increasing Service Quality and Access


7. The Culturally Competent Organization

SECTION III: EMPOWERING STAFF MEMBERS

8. Administrative Leadership


9. Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers


10. Team Building and Collaboration

SECTION IV: STRATEGIES FOR MANAGING THE EXTERNAL ENVIRONMENT OF THE EMPOWERING ORGANIZATION

11. Advocacy for Improvements in Services and Policies


12. Securing Resources for the Organization: Funding and Budgeting


13. Using the Evaluation Process to Empower Workers and Clients


14. External Relations: Developing Organizational Power


15. The Empowering Model of Management: Is it Realistic?

APPENDIX: Web Resources for Nonprofit Managers

References
Index"