Table of Contents
List of Contributors ix
Aims and Submission Guidelines xiii
Editorial Board xv
Full Papers
Predictors of Turnover Intentions of Highly Educated Employees in the Hospitality Industry Robert J. Blomme Debbie M. Tromp Arjan van Rheede 3
Exploring Unspoken Words: Using Zmet to Depict Family Vacationer Mental Models Po-Ju Chen 29
Intervention Analysis of Inbound Tourism: A Case Study of Taiwan Jennifer C. H. Min 53
Analyzing Romania's Competitiveness as a Tourism Destination Ana Bobirca Cristiana Cristureanu 75
Service Performance Measurement: Developing Customer Perspective Calculators for the Hotel Industry Choon-Chiang Leong 101
Experience use History and Typology of Substitutability among Hikers Chung-Chi Wu Shih-Yun Hsu Wei-Ching Wang 121
At-Destination Referrals, Tie Strength, and Satisfaction Paul D. Rompf Denver E. Severt 139
Service Quality Evaluation and Multiattribute Attitude Measurement: The Case of a Chain Steakhouse in Taiwan David Y. Chang Katerina Annaraud 161
Using Population Projections to Identify Aspects of Future Tourism Demand Petra Glover Bruce Prideaux 185
Research Notes
What type of Outsourcing Relationship Should Hotels Maintain? A Model Based on Internal and Relational Strategic Value Tom?s F. Espino-Rodr?guez Manuel Rodr?guez-D?az 213
Chinese Tourists Visiting Singapore: Pull and Push Factors Tak-Kee Hui David Wan Miau Feng Chi 229
Tourism Economic Impacts: The Case of Equine Camping in Southern Illinois Kyungmi Kim Zaher Hallab Matthew Smith 245
Subject Index 261