Active Listening: Improve Your Ability to Listen and Lead, Second Edition

by Center for Creative Leadership

Overview

Listening well is an essential component of good
leadership. You can become a more effective listener
and leader by learning the skills of active listening.
Working relationships become more solid, based on trust,
respect, and honesty. Active listening is not an optional
component of leadership; it is not a nicety to be used to
make others feel good. It is, in fact, a critical component
of the tasks facing today’s leaders.
In this new edition, we’ve added tips and advice dealing
with virtual active listening, and incorporated up-to-date
research from both inside and outside CCL to make sure
you can best meet the leadership challenges you face in
today’s world.

Product Details

ISBN-13:	9781604919363
Publisher:	Center for Creative Leadership
Publication date:	08/21/2019
Edition description:	2nd Revised ed.
Pages:	70
Product dimensions:	5.00(w) x 8.00(h) x 0.19(d)

Table of Contents

Listening and Leadership 1

The Active Listening Skill Set 13

Barriers to Active Listening 25

Active Listening and Virtual Communication 31

How to Improve Your Active Listening Skills 39

Leading with Active Listening 55

Suggested Resources 60

Background 61