5-Star Career: Define and Build Yours Using the Science of Quality Management

by Penelope Przekop

Overview

Industries across the globe manufacture products and provide services that you deem 5-star worthy; their goal is to satisfy your needs and desires. They follow the proven science of quality management to make that happen because it is common sense, and its effectiveness is irrefutable. 5-Star Career: Define and Build Yours Using the Science of Quality Management provides common-sense, strategic context for personally implementing quality concepts that reflect your goals as well as your own definition of a 5-star life and career.

This book provides the following benefits:

 
• Explains how the science of quality management can ensure customer satisfaction, which is what industry uses to gauge the quality of products and services.
 
• Relates that explanation to you on a personal level including how the basic concepts and components of the science apply to your career/job, the path it has taken, and can take.
 
• Challenges you to identify your authentic needs and desires following the thorough process, research methodology, and data analysis corporations rely on to understand their customers. It tells you how to do all of that, and provides a unique tool to help you gather and analyze the right type of data and information.
 

 
• Clarifies the critical role that controlled systems and processes play in the science of quality management, the role they play in the personal application of quality management, and their surprising power to ensure intended outcomes.
 
• Explains how to apply the proven decision-making methodology (used by industry) to identify the best possible process that leads to the career you deem as 5-star worthy, and to address the career elements that will satisfy your authentic needs and desires.
 
• Relays how risk-based decision-making is key not only to identifying a process that ensures success but also to addressing the unexpected curveballs that will surely come your way.
 

Penelope Przekop built a 30-year career around the science of quality management while struggling to overcome the uniquely disturbing childhood she shared with her brother. Along the way, she internalized the science used to build quality into products and services and discovered how it can be personally applied to build and manage not only the quality of a career but also the quality of a life.

Product Details

ISBN-13:	9780367428082
Publisher:	Productivity Press Inc.
Publication date:	11/09/2021
Pages:	210
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

Penelope Przekop, MSQA, RQAP-GCP is a pharmaceutical quality and regulatory compliance industry expert, entrepreneur, artist, and writer. During her 30-year career, she has held leadership positions at Novartis, Covance, Wyeth, and Johnson & Johnson, and has worked with numerous Fortune 100 pharma companies. She is sought out for her broad and deep industry knowledge, regulatory expertise, and creative strategic approaches. She is the founder and CEO of PDC Pharma Strategy and also serves as the Chief Compliance Officer for Engrail Therapeutics.

She earned a BS degree in Biology from Louisiana State University and an MS degree in Quality Systems Engineering from Kennesaw State University and is also a graduate of the Smith College Program for Women’s Leadership and the Rutgers University Senior Leadership Program for Professional Women. She’s the author of Six Sigma for Business Excellence (McGraw-Hill) and frequently writes, speaks, mentors, and delivers training on industry quality management and regulatory compliance topics.

Table of Contents

About the Author. Introduction. Chapter 1: Give Me 5-Star Everything. Chapter 2: The Science of Quality Management. Chapter 3: My Career Is a What? Chapter 4: We’re All Manufacturers. Chapter 5: We’re All Customers. Chapter 6: Customers Have Problems. Chapter 7: We All Shop for the Big One. Chapter 8: Manufacturers Build Trust. Chapter 9: Data Is King. Chapter 10: Strategize for Quality. Chapter 11: Claim Your System. Chapter 12: Design Your Process. Chapter 13: Thinking Is an Ongoing Requirement.

Editorial Reviews

Przekop has keen insight into the human condition.

— Terri Cheney, author, Modern Madness: An Owner’s Manual, The Dark Side of Innocence: Growing up Bipolar and Manic: A Memoir

I like her sideways way of the seeing the world!

— Joshilyn Jackson, author, Mother May I: A Novel, Gods in Alabama, and Backseat Saints

Boy, this lady can write!

— DeAnna Cameron, author, Homewrecker, What Happened That Night and The Belly Dancer

From the Publisher