101 Ways to Improve Your Communication Skills Instantly, 5th Edition

101 Ways to Improve Your Communication Skills Instantly, 5th Edition

101 Ways to Improve Your Communication Skills Instantly, 5th Edition

101 Ways to Improve Your Communication Skills Instantly, 5th Edition

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Overview

101 exceptionally easy, step-by-step communication skills tips and techniques that will have you communicating like a pro...faster than you ever thought possible. Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Have you mispronounced a word or used an incorrect term? We all have made these and other communication blunders at one time or another. Here is a small, easy-to-read book that's big on recommendations that you can put into action immediately to improve your communication skills. Now you can easily overcome anxiety, expand your abilities, and empower yourself for success. Bullet points help you skip through the book and decide where you most need to focus now. You may find More pay and perks because of greater potential advancement at work Greater exposure to to new ideas resulting in a broader understanding of world events Enhanced feelings of safety and friendship with less likelihood of hostility Increased pride in personal performance and a more expansive view of possibilities. This power-packed guide, is especially useful for persons using English as a second language. Effective communication skills are the mark of an achiever. Always have been. Always will be.

Product Details

ISBN-13: 9780974097039
Publisher: GoalMinds
Publication date: 01/05/2012
Edition description: New Edition
Pages: 124
Product dimensions: 5.50(w) x 8.50(h) x 0.26(d)

About the Author

Jo Condrill led Toastmasters in Washington, DC, District 27 to rank #1 in the world (1991-92) then became a professional speaker, seminar leader, and coach. She is president of GoalMinds, Incorporated. Jo has an undergraduate degree in Business Administration and a Masters in Public Administration. What is your biggest communication challenge? We can help you.
Bennie Bough, Ph.D., coauthor, is an internationally known speaker, seminar leader, and consultant. He served as president of Toastmasters International. This book has been translated into 12 languages by publishers outside the USA. http://www.goalminds.com/international.htm

Table of Contents

Part ICommunication
Speaking1
Know What You Want to Say
Control Fear
Stop Talking and Listen
Think Before You Talk
Believe in Your Message
Repeat Major Points
Find Out What Your Listener Wants
Techniques8
Define Acronyms
Reduce Jargon
Level Objections
Use Humor
Use Anecdotes and Stories
Ask for Feedback
Increase Your Vocabulary
Eliminate Audible Pauses
Enunciate Clearly
Practice Pronouncing Words Properly
Exercise Tongue, Jaws, and Lips
Make Eye Contact
Gesture
Pause
Speak More Slowly
Speak Faster
Vary Your Volume
Watch Your Tone
Record Your Voice
Listening27
Prepare to Listen
Focus on the Speaker
Screen Out Distractions
Concentrate on the Message
Listen to Tapes While You Commute
Speaking and Listening32
Ask Questions
Avoid Daydreaming
Accept Accents
Use Mind-Mapping
Interview
Complaints
Telephone
Attend a Toastmasters Meeting
Part IISpeaking and Writing
Key Points40
Write a Purpose Statement
Use an Outline
Transfer Negative Emotions to Paper
Get to the Point Quickly
Explain Abstract Words
Use Absolutes and Generalities Sparingly
Ask for What You Want
Use Active Verbs
Use Gender Neutral Language
Cite Source of Statistical Data
Illustrate with Personal Examples
Express Emotion
Keep It Simple
Paint Verbal Pictures
Be Concise
Support Statements with Details
Watch Semantics
Quote Authorities
Consult Experts
Suppress Emotion
Writing60
Keep a Journal
Take Notes
Write Personal Notes
Write More Effective Business Letters
Use Short Sentences
Communicate Online
Part IIIGeneral Tips
Reading66
Read
Keep Up with Current Events
Read Something Inspirational
Use the Internet
Nonverbal70
Presence
Give Nonverbal Cues
Check Your Posture
Dress Appropriately
Smile
Touch
Shake Hands Properly
Attitude77
Intend to Improve
Visualize
Be Flexible
Be Likable
Commit to Being Truthful
Empathize
Don't Take Yourself Too Seriously
Eliminate Negative Feelings
Be Receptive to New Ideas
Take Responsibility
Respect the Other Person's Point of View
Recognize the Impact of Stress on Communication
Be Real
Check Your Attitude
Behavioral91
Laugh
Use Good Manners
Recognize Manipulative Behavior
Recognize Condescending Manners
Avoid Words that Hurt
Change Abrasive Behavior
Handle Disagreements with Tact
Miscellaneous98
Organize Productive Meetings
Consider Experience Level
Understand the Importance of Timing
Present a Good Personal Image
About the Authors102
For Further Reading104
Index106
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