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Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: SPIN Selling / Edition 1, Author: Neil Rackham
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SPIN Selling / Edition 1
by Neil Rackham, Rackham
Hardcover from $20.35 $37.00 Current price is $20.35, Original price is $37.00.
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Slave in A Box: The Strange Career of Aunt Jemima / Edition 1, Author: Maurice M. Manring
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Slave in A Box: The Strange…
by Maurice M. Manring
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Paperback $24.50
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: Positioning: The Battle for Your Mind / Edition 1, Author: Al Ries
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Positioning: The Battle for…
by Al Ries, Jack Trout
Paperback $22.00
Title: The Experience Economy, Updated Edition, Author: B. Joseph Pine
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The Experience Economy,…
by B. Joseph Pine, James H. Gilmore
Paperback from $15.58 $28.00 Current price is $15.58, Original price is $28.00.
Title: Value Proposition Design: How to Create Products and Services Customers Want / Edition 1, Author: Alexander Osterwalder
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Value Proposition Design: How…
by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos
#2 in Series
Paperback $37.00
Title: The Hidden Persuaders, Author: Vance Packard
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The Hidden Persuaders
by Vance Packard, Mark Crispin Miller
Paperback $16.95
Title: Becoming a Public Relations Writer: Strategic Writing for Emerging and Established Media / Edition 6, Author: Ronald D. Smith
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Becoming a Public Relations…
by Ronald D. Smith
Paperback from $64.78 $96.99 Current price is $64.78, Original price is $96.99.
Title: Advertising and Public Relations Law / Edition 3, Author: Carmen Maye
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Advertising and Public…
by Carmen Maye, Roy L. Moore, Erik L. Collins
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Paperback from $81.66 $105.00 Current price is $81.66, Original price is $105.00.
Title: The New Solution Selling: The Revolutionary Sales Process that is Changing the Way People Sell / Edition 2, Author: Keith Eades
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The New Solution Selling: The…
by Keith Eades
Hardcover $35.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $56.95
Title: Professional Practice for Interior Designers / Edition 6, Author: Christine M. Piotrowski
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Professional Practice for…
by Christine M. Piotrowski
Hardcover $103.95
Title: Coaching Salespeople into Sales Champions: A Tactical Playbook for Managers and Executives / Edition 1, Author: Keith Rosen
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Coaching Salespeople into…
by Keith Rosen
Hardcover $32.00
Title: The S.P.I.N. Selling Fieldbook: Practical Tools, Methods, Exercises and Resources / Edition 1, Author: Neil Rackham
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The S.P.I.N. Selling Fieldbook…
by Neil Rackham
Paperback from $20.11 $35.00 Current price is $20.11, Original price is $35.00.
Title: Understanding A3 Thinking: A Critical Component of Toyota's PDCA Management System / Edition 1, Author: Durward K. Sobek II.
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Understanding A3 Thinking: A…
by Durward K. Sobek II., Art Smalley
Hardcover from $37.31 $49.99 Current price is $37.31, Original price is $49.99.
Title: How to Get Ideas / Edition 2, Author: Jack Foster
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How to Get Ideas / Edition 2
by Jack Foster, Larry Corby
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Paperback from $16.24 $22.95 Current price is $16.24, Original price is $22.95.
Title: The Elusive Fan: Reinventing Sports in a Crowded Marketplace / Edition 1, Author: Ben Ryan Shields
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The Elusive Fan: Reinventing…
by Ben Ryan Shields, Irving Rein, Philip Kotler
Hardcover $43.00
Title: The Power of Persuasion: How We're Bought and Sold / Edition 1, Author: Robert Levine
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The Power of Persuasion: How…
by Robert Levine
Paperback $16.95

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