Table of Contents

Acknowledgements.

PART I: OVERVIEW.

1. Setting the Context.

2. What is Knowledge Management?

3. The Holistic Model – It’s More Than the Sum of the Parts.

4. Getting the Environment Right.

5. Getting Started – Just Do It.

PART II: TOOLS AND TECHNIQUES. 

6. Connecting Sharers with Learners – Using Self-Assessment.

7. Learning From Your Peers – Somebody Has Already Done It.

8. Learning Whilst Doing – Time to Reflect.

9. Learning After Doing – When it’s All Over.

10. Finding the Right People – If Only I Knew Who.

11. Networking and Communities of Practice.

12. Leveraging What We Have Learned – Capturing Knowledge.

PART III: TODAY AND TOMORROW.

13. Embedding it in the Organization – Preparing To Let Go.

14. Review of the Book – What Did We Set Out To Do?

Appendix A.

Appendix B.

Resources 1.

Resources 2: One Page Resources.

Index.