Title: The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World, Author: Fred Reichheld
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Title: Competency-Based Performance Reviews: How to Perform Employee Evaluations the Fortune 500 Way, Author: Robin Kessler
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Title: Management 101: From Hiring and Firing to Imparting New Skills, an Essential Guide to Management Strategies, Author: Stephen Soundering
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