| Introduction | xxi |
Part I | Outlook Basics | |
1 | Exploring Outlook | 3 |
| Introducing Outlook | 4 |
| Is Your Computer on a Network? | 9 |
| Starting Outlook | 10 |
| Exploring the Outlook Interface | 12 |
| Getting Around in Outlook | 14 |
| Using the Toolbars | 21 |
| Working with Multiple Outlook Windows | 24 |
| Using Outlook as a Web and File Browser | 26 |
| Closing Outlook | 37 |
2 | Working with Profiles | 39 |
| Creating a Profile | 40 |
| Setting Delivery Preferences | 49 |
| Setting Addressing Preferences | 50 |
Part II | Communicating With E-Mail | |
3 | Composing and Sending Messages | 55 |
| Navigating Outlook E-mail | 56 |
| Choosing an E-mail Editor | 59 |
| Creating a New Message | 62 |
| Sending E-mail Messages | 88 |
| Saving Drafts of Messages | 89 |
| Recalling Sent Messages | 90 |
| Resending Sent Messages | 92 |
| MOUS Exam Core Objectives Explored in Chapter 3 | 92 |
| MOUS Exam Expert Objectives Explored in Chapter 3 | 93 |
4 | Reading and Replying to Messages | 95 |
| Configuring the Inbox | 96 |
| Receiving E-mail | 99 |
| Opening and Reading E-mail | 108 |
| Responding to and Forwarding Messages | 111 |
| Handling Attachments | 118 |
| Creating Address Book Entries from Received Mail | 121 |
| Printing Messages | 122 |
| MOUS Core Exam Objectives Explored in Chapter 4 | 123 |
5 | Tracking and Managing Mail | 125 |
| Viewing E-mail | 126 |
| Storing E-mail Messages | 144 |
| Modifying Incoming Message Options | 151 |
| Archiving E-mail | 155 |
| Printing E-mail Messages | 165 |
| MOUS Exam Core Objectives Explored in Chapter 5 | 169 |
| MOUS Exam Expert Objectives Explored in Chapter 5 | 169 |
6 | Setting E-mail Options | 171 |
| Setting E-mail Options | 172 |
| Configuring Advanced E-mail Settings | 175 |
| Selecting E-mail Tracking Options | 178 |
| Changing the Default Message Format | 180 |
| Setting Format Options for Internet E-mail | 181 |
| Setting International Options | 182 |
| MOUS Exam Expert Objectives Explored in Chapter 6 | 183 |
7 | Working with Address Books and Directory Services | 185 |
| Understanding the Address Book | 186 |
| Making the Address Book Work Your Way | 201 |
| Working with Distribution Lists | 203 |
| Understanding Directory Services | 209 |
Part III | Working with Contacts | |
8 | Understanding and Using Contacts | 215 |
| Adding Contacts | 216 |
| Modifying and Deleting Contacts | 228 |
| Working with Contacts | 230 |
| Creating Other Items from Contacts | 244 |
| MOUS Exam Core Objectives Explored in Chapter 8 | 249 |
9 | Managing Contacts | 251 |
| Viewing Contacts | 252 |
| Finding Contacts | 261 |
| Organizing Contacts | 265 |
| Using Categories to Organize Contacts | 270 |
| Setting Contact Options | 274 |
| MOUS Exam Core Objectives Explored in Chapter 9 | 281 |
Part IV | Managing Time and Details | |
10 | Working with the Calendar | 285 |
| Navigating the Calendar Window | 286 |
| Exploring Calendar Views | 289 |
| Customizing the Calendar | 298 |
| Integrating Calendar with Other Outlook Components | 309 |
| Using iCalendar and vCalendar | 313 |
| Publishing Your Calendar as a Web Page | 314 |
| Archiving the Calendar Folder | 315 |
| Using the Calendar Folder Print Features | 315 |
| MOUS Exam Core Objectives Explored in Chapter 10 | 323 |
11 | Scheduling Appointments and Events | 325 |
| Calendar Item Basics | 326 |
| Adding Appointments and Events | 332 |
| Creating Recurring Calendar Items | 336 |
| MOUS Exam Core Objectives Explored in Chapter 11 | 342 |
| MOUS Exam Expert Objectives Explored in Chapter 11 | 342 |
12 | Scheduling Meetings and Invited Events | 343 |
| Using the Meeting Planner | 344 |
| Using the Meeting Request Form | 348 |
| Converting Existing Appointments and Events | 351 |
| Scheduling Meeting Resources | 352 |
| Changing a Scheduled Meeting | 357 |
| Tracking Meeting Request Responses | 358 |
| Replying to Meeting Requests You Receive | 361 |
| MOUS Exam Core Objectives Explored in Chapter 12 | 364 |
| MOUS Exam Expert Objectives Explored in Chapter 12 | 364 |
13 | Managing Tasks | 365 |
| Creating Tasks | 366 |
| Assigning Tasks | 370 |
| Modifying and Updating Tasks | 374 |
| Deleting Tasks | 374 |
| Creating Tasks from Other Outlook Folders | 375 |
| Creating Recurring Tasks | 377 |
| Responding to Task Assignments | 380 |
| Viewing and Tracking Tasks | 385 |
| Setting Task Options | 395 |
| MOUS Exam Core Objectives Explored in Chapter 13 | 398 |
| MOUS Exam Expert Objectives Explored in Chapter 13 | 398 |
14 | Using the Journal | 399 |
| Adding Journal Entries | 400 |
| Viewing Journal Entries | 406 |
| Printing Journal Entries | 409 |
| MOUS Exam Expert Objectives Explored in Chapter 14 | 410 |
15 | Using Notes | 411 |
| Creating Notes | 412 |
| Managing Notes | 414 |
| Customizing Notes | 422 |
| Using Notes | 426 |
| Printing Notes | 427 |
| MOUS Exam Core Objectives Explored in Chapter 15 | 428 |
Part V | The Microsoft Exchange Server Advantage | |
16 | Sharing Information | 431 |
| Sharing Private Folders | 432 |
| Creating and Using Public Folders | 437 |
| MOUS Exam Expert Objectives Explored in Chapter 16 | 444 |
17 | Working Offline or on the Road | 445 |
| Using Offline Folders | 446 |
| Synchronizing Offline Folders | 454 |
| Using Remote Mail | 457 |
| Working with Personal Folders | 461 |
| MOUS Exam Expert Objectives Explored in Chapter 17 | 465 |
Part VI | Getting More Out of Outlook | |
18 | Organizing and Managing Folders | 469 |
| Folders Overview | 470 |
| Working with Folders | 470 |
| Modifying Folder Properties | 479 |
| MOUS Exam Expert Objectives Explored in Chapter 18 | 496 |
19 | Advanced E-mail Techniques | 497 |
| Using Send/Receive Groups | 498 |
| Adding Signatures to E-mail | 501 |
| Dealing with Junk Mail | 508 |
| Using the Rules Wizard | 511 |
| Using the Out of Office Assistant | 521 |
| Saving Time with Templates | 526 |
| Performing Mailbox Cleanup Chores | 531 |
| MOUS Exam Core Objectives Explored in Chapter 19 | 532 |
| MOUS Exam Expert Objectives Explored in Chapter 19 | 533 |
20 | Using the Outlook Speech and Handwriting Recognition Features | 535 |
| Installing Speech and Handwriting Modules | 536 |
| Configuring Speech Recognition | 539 |
| Using Voice Commands in Outlook | 542 |
| Using Dictation in Outlook | 544 |
| Optimizing the Speech Recognition Feature | 545 |
| Using the Handwriting Recognition Feature | 548 |
| Creating Drawings with the Handwriting Feature | 555 |
21 | Using Outlook with Other Applications | 559 |
| Working with Office Applications from Within Outlook | 560 |
| Outlook Commands Available in Office Applications | 571 |
| Importing and Exporting Data | 573 |
| MOUS Exam Expert Objectives Explored in Chapter 21 | 580 |
22 | Using Outlook to Access the Internet | 581 |
| Viewing Web Pages in Outlook | 582 |
| Using the Outlook Newsreader | 586 |
| Using NetMeeting | 595 |
| Communicating with Instant Messaging | 601 |
| MOUS Exam Expert Objectives Explored in Chapter 22 | 607 |
23 | Working with Views | 609 |
| Understanding Views | 610 |
| Navigating Views | 611 |
| Customizing Folder Views | 616 |
| Removing View Customizations | 644 |
| Customizing Outlook Today | 644 |
| Creating New Views | 648 |
| Deleting Views | 651 |
| MOUS Exam Core Objectives Explored in Chapter 23 | 651 |
Part VII | Building Outlook Applications | |
24 | Customizing Outlook | 655 |
| Basic Customization | 656 |
| Customizing the Outlook Bar | 669 |
| Customizing Toolbars | 674 |
| Using Menus | 683 |
| MOUS Exam Expert Objectives Explored in Chapter 24 | 687 |
25 | Designing Custom Forms and Fields | 689 |
| Understanding Form Basics | 690 |
| Designing Your Custom Form | 693 |
| Setting Form Properties | 710 |
| Testing and Publishing the Form | 711 |
| Creating Your Own Custom Fields | 713 |
| MOUS Exam Expert Objectives Explored in Chapter 25 | 714 |
26 | Customizing and Automating Outlook with VBA | 715 |
| More About VBA | 716 |
| Using the Visual Basic Editor | 717 |
| Creating a Macro Template | 722 |
| Creating a Date/Time Stamp Macro for E-mail | 725 |
| Executing a Macro | 730 |
| Creating the Disclaimer Macro | 731 |
| Inserting Outlook Data into Word | 732 |
| Importing Contacts from Access | 738 |
| Summary | 745 |
Part VIII | Appendixes | |
A | MOUS Certification | 749 |
| How to Get MOUS Certified | 755 |
| Index | 759 |