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Navigating Tough Customer Interactions: Strategies for Handling Challenging Customer Situations
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Navigating Tough Customer Interactions: Strategies for Handling Challenging Customer Situations
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Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
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Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
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Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
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Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
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Title: How to Measure and Manage Your Corporate Reputation, Author: Terry Hannington
Title: Crisis Communications: A Casebook Approach, Author: Kathleen Fearn-Banks
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Introduction to Reverse Logistics
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Title: Masters of Disaster: The Ten Commandments of Damage Control, Author: Christopher Lehane
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