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The Little Red Book of Selling: 12.5 Principles of Sales Greatness
by Jeffrey Gitomer
Narrated by  Jeffrey Gitomer
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
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Sense & Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
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Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal
by Eric Dezenhall
Narrated by  Kevin Stillwell
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The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service
by Rowmark Ltd
Narrated by  David Ryder
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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
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CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer
by Katie Mares
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Seeing the How: Transforming What People Do, Not Buy, To Gain Market Advantage
by Allen P. Adamson
Narrated by  Alan Carlson
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The Ultimate Question (Abridged)
by Fred Reichheld
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Customer Experience Unearthed: A Deep Dive into Real-Life Stories from the CX Therapy
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
by Jeff Toister
Narrated by  Roger Wayne
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Customer Loyalty: Top Strategies for Increasing Your Company's Bottom Line
by Justin Sachs
Narrated by  Scott Clem
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Service Habits: 21 habits to transform your service culture
by Jaquie Scammell
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For What It's Worth: Business Wisdom from a Pawnbroker
by Les Gold
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together (Abridged)
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Leapfrogging: Harness the Power of Surprise for Business Breakthroughs
by Soren Kaplan
Narrated by  Richard Waterhouse
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Bold: How to Be Brave in Business and Win
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Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell
Narrated by  Jack Mitchell
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