Title: Customer Magic The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business, Author: Joseph A. Michelli
Title: Selling to Big Companies, Author: Jill Konrath
Title: Sell or Be Sold: How to Get Your Way in Business and in Life, Author: Grant Cardone
Title: Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship, Author: Mahan Khalsa
Title: 7L: The Seven Levels of Communication: Go From Relationships to Referrals, Author: Michael J. Maher
Title: Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines, Author: Adam Toporek
Title: Customer Satisfaction is Worthless, Customer Loyalty is Priceless, Author: Jeffrey Gitomer
Title: The Mystery Shopper's Manual (6th Edition), Author: Cathy Stucker
Title: Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet, Author: Shep Hyken
Title: The 7 Lessons, Author: Craig Cochran
Title: Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Author: Renee Evenson
Title: Personalization: Data-Driven Print and Internet Communications, Author: Patricia Sorce
Title: Starting Your Own Limousine Business, Author: Larry Schoonover
Title: How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing, Author: Stu Heinecke
Title: The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience, Author: Jim Joseph
Title: The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience, Author: Shep Hyken
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Title: Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes, Author: Jennifer L. FitzPatrick
Title: The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First, Author: The Employees of Zappos.Com
Title: Managing Customer Relationships And Building Loyalty, Author: Jochen Wirtz
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