What exactly goes on behind the scenes at the heart of computer development and the help desk? Silicon Trenches: Dial-up to AI, Building It as We Fly It gives you a glimpse into the young computing industry that built the foundation of the computerized world we enjoy today when companies began integrating computers and how we needed magical wizardry to get here without blowing up. Drawing from nearly 50 years working in dark trenches of computer hardware glitches, Michael Choate, PE takes a deep dive with you behind the scenes of computing before the age of artificial intelligence with first hand experience. From this book Part I, you'll learn: - The highs and lows of help desks on both sides of the phone - Lessons of the past from problem-solving stories that require patience, persistence, and perseverance. In Part II, you will learn Advice for innovative planning, design, staffing, running meetings, and team management.